Service HTTP API + Control Panel Access Impacted

Minor incident HTTP API
2024-05-11 02:17 IST · 14 hours, 47 minutes



Control panel access has been restored.

May 12, 2024 · 01:03 IST

OTP & Transactional SMS Endpoints have been routed via fallback clusters and the same are validated to be working fine.

Note: Control panel shall be inaccessible until the ongoing outage is resolved at NTT’s end. However OTP & Transactional / Promotional SMS delivery shall continue to be normal.

May 11, 2024 · 04:19 IST

We are currently facing an outage in our primary cloud zone Delhi NCR 1. This DC facility is operated by NTT Communications and we currently have a power issue in the facility. We are working with NTT to restore services in the facility.

May 11, 2024 · 04:12 IST

Update: We noticed an outage on the upstream provider’s network causing 2Factor’s API & Control panel services being intermittently unreachable.

We have escalated the issue with the service provider and are working on earliest resolution.

May 11, 2024 · 02:39 IST

According to our monitoring system this service has become unresponsive, we’re investigating.

May 11, 2024 · 02:17 IST

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