Service HTTP API seems to be down

Major incident HTTP API
2021-08-04 11:47 IST · 2 hours, 51 minutes, 17 seconds

Updates

Resolved

All the HTTP endpoints are now operational.

There is a queue at delivery reports end so some delivery reports shall be updated with a delay.

August 4, 2021 · 14:39 IST
Monitoring

Our DB and Compute nodes hosted at NetMagic DC are reachable from 14:02 Hrs IST.

Our team is verifying working condition on all the HTTP Endpoints before closing the incident.

August 4, 2021 · 14:06 IST
Update

We sincerely apologies for the inconvenience caused.

We are working with DC partner at utmost priority to get the outage resolved.

August 4, 2021 · 13:15 IST
Update

We are still awaiting for the resolution from DC End on the network outage.

Sincere apologies for the unplanned downtime caused by the network outage.

August 4, 2021 · 12:24 IST
Investigating

As per the telephonic confirmation from the upstream provider, a network outage is experienced at NetMagic DC causing services inaccessible.

The issue has been escalated and based on the DC update it should be resolved within 10-15 minutes.

August 4, 2021 · 12:03 IST
Investigating

According to our monitoring system this service has become unresponsive, we’re investigating.

August 4, 2021 · 11:55 IST
Issue

According to our monitoring system this service has become unresponsive, we’re investigating.

August 4, 2021 · 11:47 IST

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